Refund policy

Returns, Refunds & Cancellations

Returns & Replacements

We want you to have a hassle-free shopping experience. If you've received a wrong, damaged, expired, or incomplete order, we're here to help.

You can request a return or replacement within 7 days of receiving your order.

Return Eligibility

To qualify for a return or replacement, your product must:

  • Be unused, unopened, and in its original condition.
  • Be returned with the original packaging, labels, and tags intact.
  • Be accompanied by the original invoice or proof of purchase.

Please note that products returned without prior approval will not be accepted.

To initiate a return, contact us at support@teenilicious.com or WhatsApp us at +91 95607 42388.

How to Request a Return

Step 1

Raise a return or replacement request within:

  • 7 days of delivery for:
    • Wrong product received
    • Expired product received
  • 2 days of delivery for:
    • Damaged product
    • Missing product(s)

You can contact us via:

Step 2

Our team will review your request within 2 working days.

Step 3

If approved, we will arrange a reverse pickup through our courier partner.

Step 4

If reverse pickup is unavailable in your location, you may self-ship the product using any reliable courier service. The courier charges will be reimbursed to your original payment method.

Step 5

Once the returned product reaches our warehouse, our Quality Check team will inspect it. Based on the verification, we will process your replacement or refund. Replacement is subject to product availability.

Eligible Return & Replacement Cases

Returns or replacements are accepted if you receive:

  • Wrong product
  • Expired product
  • Damaged or tampered product/packaging
  • Incomplete order (missing item(s))

Return Requests That Cannot Be Accepted

We are unable to accept returns if:

  • The product has been opened, used, or altered.
  • Original packaging, labels, or mono cartons are missing.
  • The return request is raised after 7 days of delivery.
  • Damaged or missing products are reported after 2 days of delivery.

Return Process

Once your return request is approved, our courier partner will collect the product within 5–7 business days.

After the product reaches our warehouse, it will undergo a quality inspection. Once approved, your refund will be processed.

Order Cancellation

Yes, you can cancel your order before it is marked as "Ready to Ship."

You may cancel your order by:

  • Refusing the delivery when the courier partner attempts delivery.
  • Calling us at +91 9560742388 (Monday–Friday, 10:00 AM – 6:30 PM).
  • Sending your cancellation request via WhatsApp or email.

Teenilicious reserves the right to cancel any order at its sole discretion and may verify orders through verbal or written confirmation before dispatch.

Refund Policy

Prepaid Orders

Refunds will be credited to the original payment method (credit/debit card, bank account, UPI, etc.) within 7 business days after approval.

Cash on Delivery (COD) Orders

Customers will be requested to share their bank account details. The refund will be transferred directly to the provided account.

Refund Timeline

  • Cancelled prepaid orders: Refunds are processed within 7 business days.
  • Returned products: Refunds are initiated after the returned product passes our quality inspection. The complete process may take up to 2 weeks from the date of pickup.

Partial Returns

Yes. You may return individual eligible products from your order, provided they are unopened, unused, and the request is made within 7 days of delivery.

Unboxing Video Policy

To ensure a smooth resolution in case of damaged, missing, or incorrect products, we strongly recommend recording an uninterrupted unboxing video when opening your package.

As we work with third-party courier partners, this video serves as essential evidence for investigating shipping-related issues and processing claims quickly.

Please note that we may not be able to process complaints regarding damaged, missing, or incorrect products without a valid unboxing video.

Before Accepting Your Package

Please inspect the package carefully before accepting delivery.

If the package appears tampered with:

  • Take clear photographs of the package.
  • Refuse to accept the delivery.
  • Email the photographs along with your order details to support@teenilicious.com.

Our support team will assist you as quickly as possible.

Unboxing Video Guidelines

For a valid claim, please ensure that:

  • The entire package remains visible throughout the recording.
  • The recording is done in a well-lit area.
  • The shipping label (tracking number, address, and product details) is clearly visible.
  • All sides of the package are shown before opening.
  • The package seal is opened on camera without interruption.
  • Every product inside the package is shown clearly.
  • If any product is damaged, record a close-up of the damaged area.
  • If the wrong product is received, clearly show both the product and the shipping label in the same video.

Important

  • The video must be recorded without pauses, cuts, or edits.
  • The entire unboxing process should be captured in one continuous recording.

Following these guidelines helps us resolve your concerns faster and ensures a smooth claim process.