Teenilicious takes pride in making sure the customer gets what he sees and sees what he expects. Each and every product of ours will be comprehensively tested and tried. On grounds of production deformities and shortcomings, the customer will be entitled to a complete no questions asked replacement. However, an exchange request can only be made within 2 days of receiving the order. On grounds of non-satisfaction of the customer, we will take the product back without any questions asked, provided we receive our material in uncompromising condition. Once the product is received by us, it needs to pass the inspection procedure to make sure the product is unused, unopened, and in the same condition, as sent in. When all grounds are clear, we will dispatch the customer's desired exchanged product which should be of the same or higher-order value as the returned order. Please note that only a part of the order cannot be exchanged. Please allow 10-12 working days for the entire exchange process to be completed.
*In the case of COD orders, the shipping + COD charges are non-refundable.
Even though we do not have any discretions over orders being placed on our website by visitors, we do hold the eventual authority over fulfilling it. We might put an order on hold or cancel it if it is deemed fraudulent or malicious, without liability. We also reserve the right to refuse or cancel orders in scenarios like inaccuracies in the pricing of products on the website and stock unavailability. We may also require additional verification or information before accepting any order. We may contact you if all or any portion of your order is canceled or if additional information is required to accept your order. If your order is canceled after your card has been charged, the said amount will be reversed to your account. Any promotional voucher used for the canceled orders may not be refunded. Further, in case of suspicious transactions, we reserve the right to inform law enforcement officials and provide them with all transaction details that may be requested for investigation of any illegal activity.
The customer may cancel their order within 2 working days of placing it with us. Once an order is shipped, it is not under our control to cancel it.